In case you were wondering...
Can I return my order?
Yes, 30 days from delivery for a full refund. Return shipping is free — we email a prepaid label.
What if my order arrived damaged or wrong?
Email a photo and your order number, we'll send a replacement or refund, no return needed.
Does my item need to be unused to return it?
No, if you're not stoked, we'll give you a full refund.
How fast do you ship?
We pack and ship within 1–2 business days; once it's out, it typically arrives in 3–5 business days.
Is shipping free?
Yes, on orders $50+. Under $50 there's a flat fee of $5.00
How do I track my order?
You'll get a shipping confirmation email with a tracking link.
Can I change or cancel my order after I place it?
Email us fast, we'll try to catch it before it ships.
Can I use a discount code after I've already checked out?
No, codes must be applied at checkout.
Something's missing from my order.
Email your order number, we'll fix it fast.
How do I carry Surfing Cow in my store?
Email me alec@surfingcowskincare.com and I'll send you our wholesale catalog.
Can I become an ambassador or affiliate?
We love working with people who genuinely use and love the product. Email us with your social handles and why you'd be a good fit.
Can we partner for an event or collab?
We're always open to it! Email us the details — what you have in mind, your audience, and timing, and we'll get back to you.
What is Surfing Cow?
We make simple, honest skincare with grass-fed tallow — a mineral Sun Balm for time outside and a Whipped Moisturizer for every day. No synthetic chemicals, no filler ingredients.
Does the Sun Balm have an SPF rating?
We don't list an SPF number. The Sun Balm uses 16%+ zinc oxide as a mineral barrier, built for skin that reacts badly to regular sunscreen — it's not marketed as a tested, rated sunscreen product.
Why tallow?
Regular sunscreen and lotion often lean on synthetic chemicals and oils that can irritate or dry out skin. Tallow is close to your skin's own natural oils, so it soaks in fast without stripping or clogging pores.
What's the difference between the two products?
The Sun Balm is your mineral barrier for time outside — tallow plus zinc oxide. The Moisturizer is for every day — tallow with a touch of lavender and bergamot, no zinc oxide. Same base ingredient, different job.
What is the texture of the Sun Balm?
Light and balm-like — it melts in with no white cast and holds up through sweat and salt water.
What is the texture of the Moisturizer?
Whipped and light — melts in fast, locks in moisture, and never feels greasy.
Can I return my order?
Yes, 30 days from delivery for a full refund. Return shipping is free — we email a prepaid label.
What if my order arrived damaged or wrong?
Email a photo and your order number, we'll send a replacement or refund, no return needed.
Does my item need to be unused to return it?
No, if you're not stoked, we'll give you a full refund.
How fast do you ship?
We pack and ship within 1–2 business days; once it's out, it typically arrives in 3–5 business days.
Is shipping free?
Yes, on orders $50+. Under $50 there's a flat fee of $5.00
How do I track my order?
You'll get a shipping confirmation email with a tracking link.
Can I change or cancel my order after I place it?
Email us fast, we'll try to catch it before it ships.
Can I use a discount code after I've already checked out?
No, codes must be applied at checkout.
Something's missing from my order.
Email your order number, we'll fix it fast.
How do I carry Surfing Cow in my store?
Email me alec@surfingcowskincare.com and I'll send you our wholesale catalog.
Can I become an ambassador or affiliate?
We love working with people who genuinely use and love the product. Email us with your social handles and why you'd be a good fit.
Can we partner for an event or collab?
We're always open to it! Email us the details — what you have in mind, your audience, and timing, and we'll get back to you.
What is Surfing Cow?
We make simple, honest skincare with grass-fed tallow — a mineral Sun Balm for time outside and a Whipped Moisturizer for every day. No synthetic chemicals, no filler ingredients.
Does the Sun Balm have an SPF rating?
We don't list an SPF number. The Sun Balm uses 16%+ zinc oxide as a mineral barrier, built for skin that reacts badly to regular sunscreen — it's not marketed as a tested, rated sunscreen product.
Why tallow?
Regular sunscreen and lotion often lean on synthetic chemicals and oils that can irritate or dry out skin. Tallow is close to your skin's own natural oils, so it soaks in fast without stripping or clogging pores.
What's the difference between the two products?
The Sun Balm is your mineral barrier for time outside — tallow plus zinc oxide. The Moisturizer is for every day — tallow with a touch of lavender and bergamot, no zinc oxide. Same base ingredient, different job.
What is the texture of the Sun Balm?
Light and balm-like — it melts in with no white cast and holds up through sweat and salt water.
What is the texture of the Moisturizer?
Whipped and light — melts in fast, locks in moisture, and never feels greasy.
